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Mechanic Ratings & Reviews: Pep Boys Add Review Specialty: Other Location: West Hartford, Connecticut Overall Rating: 1/10 Knowledge: no rating yet Wait Times: 1/10 Cost: 8/10 Honesty: no rating yet  Customer Comments Waited 5 hours to find out they do not have the part they need to fix car. The next day I paid $250 and car still had the same problem as when I brought it to them.